AI in Service Delivery — Beyond the Theory

On 11 June, Servicely and iTsources AG will host an in-person afternoon session focused on one question many IT leaders are asking right now:
What does practical AI in service delivery actually look like?
As AI rapidly reshapes enterprise service management, organisations are moving beyond experimentation and isolated pilots toward real operational execution. The conversation is no longer simply about automating workflows or improving ticket visibility — it’s about AI actively doing the work.
This event brings together senior IT and business leaders to explore how AI is already being applied in real service environments today.

What We’ll Explore

Throughout the afternoon, we’ll unpack:
•    What’s changing in service delivery — and why AI is shifting the model from tracking work to executing it 
•    How AI agents can autonomously triage, route, and resolve common service desk requests 
•    Real-world examples of operational bottlenecks being automated end-to-end 
•    Where organisations are already realising measurable time and cost savings 
•    Practical guidance on introducing AI safely and responsibly into enterprise environments 

Live Demonstrations. Real Use Cases. Practical Insight.

The session includes live demonstrations showing how AI agents can manage real service desk scenarios autonomously — from shared inbox overload and ticket classification to workflow orchestration and resolution.
Rather than focusing on future concepts or theoretical use cases, the afternoon is designed to provide practical, grounded insight into how organisations are applying AI today.
Attendees will also have the opportunity to engage with peers, ask questions, and discuss the operational realities of AI adoption during networking drinks and canapés following the session.

Event Details

Date: 11 June
Time: 14h30 for 15h00 start
Venue: Switzerland Innovation Park Central, Rotkreuz

If AI in enterprise service management is something you’re actively exploring — or you simply want a clearer understanding of what’s possible beyond the hype — this session is designed to provide useful, real-world perspective.

👉 Reserve your place here.